> For the complete documentation index, see [llms.txt](https://docs.tuumio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tuumio.com/tuumio-wallet-user-manual/user-access.md).

# User Access

### Signing up to TuumIO Wallet

1. Open the TuumIO Wallet app from your mobile device.
2. Tap **Create a new TuumIO Wallet**.\
   ![](/files/OJs1d0aiLvcvFQAyCOVy)
3. Allow the app to access your device's location.\
   ![](/files/8QFmrfitO7Z2oPfD2cY6)
4. Choose a method for signing up. Do one of the following:\
   ![](/files/ntnhdfEfehjXpc7udrMq)
   * Choose 'Receive a code via email' to sign up via your email address.\
     ![](/files/71JwxCAVsd1fVdhuIYLI)
   * Choose 'Receive a code on your phone' to sign up via your phone number.\
     ![](/files/iWhUCozO4DicDwha0gmz)
   * Choose 'Continue with Facebook' to sign up using your Facebook account.
5. If necessary, enter the one-time code sent to you, and then proceed.\
   ![](/files/tSen4EnrMoOWLbEc1GGV)
6. Set up a 6-digit Wallet PIN, and then proceed.\
   ![](/files/d0RnSHDXuPch4ZwK1wwh)
7. Allow the app to use biometrics for added security when accessing your account.
8. Use fingerprint scan or facial recognition.
9. Wait a few seconds for your account to be created.

{% hint style="info" %}
Save your recovery phrase and keep it in a safe place. For complete instructions, see Saving your recovery phrase.
{% endhint %}

### Signing up to TuumIO Wallet using Apple ID on iOS device

1. Open the TuumIO Wallet app from your mobile device.
2. Tap **Create a new TuumIO Wallet**.
3. Allow the app to access your device's location.
4. Choose **'Continue with Apple'** method for signing up.\
   ![](/files/2IqqDWJzWhmK1j6Int29)
5. Authorise the app to create account using your Apple ID.
6. Set up a 6-digit Wallet PIN, and then proceed.
7. Wait a few seconds for your account to be created.

### Signing in to TuumIO Wallet

1. Open the TuumIO Wallet app from your mobile device.
2. Tap '**I already have a TuumIO Wallet'**.\
   ![](/files/aIp3Z0zxXQ9dO52Eji8F)
3. Enter your 6-digit PIN, and then proceed.\
   ![](/files/Hj3WoD13vlLlyDj3XduI)
4. If biometrics is enabled, use fingerprint scan or facial recognition.
5. Wait a few seconds for the home screen to load.

### Resetting your passcode

1. Open your TuumIO Wallet app.
2. From the "Login using PIN" screen, tap "**Forgot PIN?**".\
   \
   ![](/files/M8LIk2bME0E3XScWfLjt)\\
3. Enter the one-time code sent to you, and then proceed.\
   ![](/files/TsRRLDPcrez7ee9IMaj3)
4. Set up a new Wallet PIN for your account.\
   ![](/files/X7AkX6Qs5XXeykGtxvoz)

### Saving your recovery phrase

1. Sign in to your TuumIO Wallet app.
2. From the Side Menu screen, tap **Backup**.\
   ![](/files/SHeb21Fgkks3sDcB7d76)
3. Allow access to view the recovery phrase.\
   ![](/files/uRfRfOuY0leGd6Nzdri2)
4. Enter your Wallet PIN, then tap **Next**.
5. Copy the phrase or write it down.\
   ![](/files/31kDYTrRNPAzBXoE8eXu)

{% hint style="info" %}
If you lose your mobile device or uninstall the app, you can use the recovery phrase to restore your access to TuumIO Wallet.
{% endhint %}

### Recovering the access

1. Open the TuumIO Wallet app from your mobile device.
2. Tap '**I already have a TuumIO Wallet'**.
3. Enter your recovery phrase.\
   ![](/files/cM0mplArhU1a6GCTzBkv)
4. Enter your Wallet PIN, and then proceed.\
   ![](/files/oAqh5Gfav42W3JXaO888)
5. Allow the app to use biometrics for added security when accessing your account.
6. Use fingerprint scan or facial recognition.
7. Wait a few seconds for the home screen to load.