# User Access

### Signing up to TuumIO Wallet

1. Open the TuumIO Wallet app from your mobile device.
2. Tap **Create a new TuumIO Wallet**.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-f3eea592af8b5ed32eefa81d012e4ffae97b067a%2Fcw-signup-allow-device-location.png?alt=media)
3. Allow the app to access your device's location.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-f4303c7e9ae6cc9893ecaa4324a0823a7cc4735d%2Fcw-start.png?alt=media)
4. Choose a method for signing up. Do one of the following:\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-570f3bd7f23c06fc2fde4db7728afe432d8ce8ad%2FScreenshot_20240916_183538.png?alt=media)
   * Choose 'Receive a code via email' to sign up via your email address.\
     ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-c031fe260eca7a1c575534483c79e3f17aec2d77%2FScreenshot_20240916_183609.png?alt=media)
   * Choose 'Receive a code on your phone' to sign up via your phone number.\
     ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-e75aa31b90b407a692b75e468b706a0104385446%2FScreenshot_20240916_183619.png?alt=media)
   * Choose 'Continue with Facebook' to sign up using your Facebook account.
5. If necessary, enter the one-time code sent to you, and then proceed.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-f457dfd361f0333dc0f8a50dc237f985ff307575%2FScreenshot_20240916_190900.png?alt=media)
6. Set up a 6-digit Wallet PIN, and then proceed.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-acbf87790631116d8c83e365e5eefc16e82f28af%2FScreenshot_20240916_190938.png?alt=media)
7. Allow the app to use biometrics for added security when accessing your account.
8. Use fingerprint scan or facial recognition.
9. Wait a few seconds for your account to be created.

{% hint style="info" %}
Save your recovery phrase and keep it in a safe place. For complete instructions, see Saving your recovery phrase.
{% endhint %}

### Signing up to TuumIO Wallet using Apple ID on iOS device

1. Open the TuumIO Wallet app from your mobile device.
2. Tap **Create a new TuumIO Wallet**.
3. Allow the app to access your device's location.
4. Choose **'Continue with Apple'** method for signing up.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2FF9YyVjCtlEHJ8EPCxjRB%2Fimage.png?alt=media\&token=8b1857e6-4e23-422e-99fd-b1c17fb370c1)
5. Authorise the app to create account using your Apple ID.
6. Set up a 6-digit Wallet PIN, and then proceed.
7. Wait a few seconds for your account to be created.

### Signing in to TuumIO Wallet

1. Open the TuumIO Wallet app from your mobile device.
2. Tap '**I already have a TuumIO Wallet'**.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-f3eea592af8b5ed32eefa81d012e4ffae97b067a%2Fcw-signup-allow-device-location%20\(1\).png?alt=media)
3. Enter your 6-digit PIN, and then proceed.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-f4b79547988507a98bc7204483461e2dd9da7b4c%2FScreenshot_20240916_191036.png?alt=media)
4. If biometrics is enabled, use fingerprint scan or facial recognition.
5. Wait a few seconds for the home screen to load.

### Resetting your passcode

1. Open your TuumIO Wallet app.
2. From the "Login using PIN" screen, tap "**Forgot PIN?**".\
   \
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-f4b79547988507a98bc7204483461e2dd9da7b4c%2FScreenshot_20240916_191036%20\(1\).png?alt=media)\\
3. Enter the one-time code sent to you, and then proceed.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-eaf1396bfafb722b7eb0712317156ba097caba2f%2FScreenshot_20240916_191102.png?alt=media)
4. Set up a new Wallet PIN for your account.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-acbf87790631116d8c83e365e5eefc16e82f28af%2FScreenshot_20240916_190938%20\(1\).png?alt=media)

### Saving your recovery phrase

1. Sign in to your TuumIO Wallet app.
2. From the Side Menu screen, tap **Backup**.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-3905bbce410fc6486447e03a7fe70237cba303fa%2FScreenshot_20240916_201632.png?alt=media)
3. Allow access to view the recovery phrase.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-ebaf6f8071b33d8e24fe0239fc1aa12cc416f2da%2FScreenshot_20240916_201639.png?alt=media)
4. Enter your Wallet PIN, then tap **Next**.
5. Copy the phrase or write it down.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-35bb553e20f90009b47509950bd0c0ccc2c34b00%2FScreenshot_20240916_201732.png?alt=media)

{% hint style="info" %}
If you lose your mobile device or uninstall the app, you can use the recovery phrase to restore your access to TuumIO Wallet.
{% endhint %}

### Recovering the access

1. Open the TuumIO Wallet app from your mobile device.
2. Tap '**I already have a TuumIO Wallet'**.
3. Enter your recovery phrase.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-89e188e33e4805497d2b4fe92f19973f491d7893%2FScreenshot_20240916_200823.png?alt=media)
4. Enter your Wallet PIN, and then proceed.\
   ![](https://3274290131-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fzy24sSh9L0pJi2yvy92v%2Fuploads%2Fgit-blob-8d59a711946b38d7c604b273357fd34406837f58%2FScreenshot_20240916_220254.png?alt=media)
5. Allow the app to use biometrics for added security when accessing your account.
6. Use fingerprint scan or facial recognition.
7. Wait a few seconds for the home screen to load.